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Customer Service Mailbag

The CLASS customer service phone team receives a steady stream of requests for help and guidance. For example, some of the most common questions that families ask are...

Q:
How can I find out more about what courses you offer?

A: We have just completed a new section on our Web site called View Curriculum. You can see book covers, course descriptions, and other details about our standard courses—and our alternate courses! When viewing a particular grade level or subject, keep in mind that, depending on achievement test results and other information about the student, we may assign a course from a higher or lower grade level. For example, a sixth grader may need some seventh grade materials if he is advanced in some subjects, or fifth grade materials if he is struggling with a subject.

Q:
We have been using CLASS for several years now and we noticed that our students did not receive any paperwork for Art, Music, or PE. Have you changed your requirements?

A: Yes! Art, music and PE are no longer required for grades K-8. This does not mean that we want to discourage students from participating in these activities. Far from it! We simply wanted to give parents even more flexibility with their home school. High school students are still required to submit R&I forms for music, art, and PE, and we will post scores on report cards for these courses. High school transcripts will continue to show these courses as well.

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